We will accept most items that we normally hold in stock for a return only if the item/s remains unused and still in original packaging this only applies for 14days after the invoice date. You will be issued with a credit for 85% of the value of the goods (you are not refunded postage). The credit will be the lower of the price you paid for the goods or the current selling price.

We will provide you with a way of tracking all parcels sent as well as a carrier we used. We are not responsible for any goods once they leave our premises. It is your responsibility to chase up any carrier to recover for loss or damage to items. Australia Post is our most common carrier.

If any goods are faulty we request that in the first instance you contact the manufacturer of the goods who will normally replace or repair the item for you. If you are unsuccessful, contact us on 1300 663 222 and ask for a return authority. We will then pass the goods onto our supplier who will repair / replace them. You are responsible for costs in getting the item to us, we will (within Australia and up to the amount of $10) return the goods to you when they are repaired / replaced.

Where a warranty is for more than 12 months or where a warranty is onsite, we only provide for the first 12 months of the warranty on a return to base basis. Where a warranty period is not stated, it is 12 months return to base.