Due to variations in weight, size, travel distance, and cost of our products, shipping costs will be quoted the on checkout page. Our base shipping cost is $7.00. Upon checking out buyers will also be given the option to add shipping insurance at an additional cost.
All orders are dispatched from our Sydney warehouse. Additionally, buyers are given the choice to pick-up their order. With this option buyers will be notified via e-mail when their order is ready for collection.
We will accept most items that we normally hold in stock for a return
only if the item/s remains unused and still in original packaging this only applies for 14days
after the invoice date.
You will be issued with a credit for 85% of the value of the goods (you are not refunded postage).
The credit will be the lower of the price you paid for the goods or the current selling price.
We will provide you with a way of tracking all parcels sent as well as a carrier we used. We are
not responsible for any goods once they leave our premises. It is your responsibility to chase up
any carrier to recover for loss or damage to items. Australia Post is our most common carrier.
If any goods are faulty we request that in the first instance you contact the manufacturer of the
goods who will normally replace or repair the item for you. If you are unsuccessful, contact us on
1300 663 222 and ask for a return authority. We will then pass the goods onto our supplier who
will repair / replace them. You are responsible for costs in getting the item to us, we will
(within Australia and up to the amount of $10) return the goods to you when they are repaired /
replaced.
Where a warranty is for more than 12 months or where a warranty is onsite, we only provide for the
first 12 months of the warranty on a return to base basis. Where a warranty period is not stated,
it is 12 months return to base. |
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